Select Search Result Records Across Pages

Select all search results with only ONE click - no need to go through every page to get the work done.


We added this new feature on Advanced Search Result page. Now, no matter you want to do batch delete, batch re-assign cases, batch add team member, or batch update a field value, you can select all records across page with only one click.

We will show you how to mass reassign cases as an example.

To mass reassign cases, you can take the following steps：

1. Just do a Case Advanced Search as before.
Go to Cases -> Search, specify criteria, and click on the [Search] button.

Then you will see that all of the matching records are displayed on the page (#of records displayed per page depending on your preference setup).

2. Select records you want to reassign.
You can select multiple records by selecting the checkbox before each record.

Left click your mouse on the Select All box will select all of the records on the current page. Then you can re-assign those cases and then you need go through all search result pages to view/select and re-assign the records.

Now, if you want all search results be selected, you can just right click on the Select All box on any search result page, which will select all of the search results across pages. A green text is displayed to remind you that you have selected all of the searched out records. Please notice that your select all action will be cancelled when you roll the pages.

For more information about this feature, please see below flash tutorial.